Your properties
maintained. 24/7.
Talk to us 
One case. One clear path.
- 01
Receive a message
Austi receives an email, message or phone call from one of your tenants and opens a single maintenance case.
- 02
Create a plan
The agent evaluates the request, gathers any missing details and creates a clear resolution plan.
- 03
Start the resolution lifecycle
The agent applies your company policy, books an approved and certified contractor, and escalates anything outside its approved scope to a manager.
Configured by your operation
Your rules are the product boundary.
Austi should know what it may do, when it must pause and the precise moment a person needs to take over.
- 01 · Within policy
Coordinate.
When the evidence is clear and the work sits inside the configured limit, Austi can prepare the preferred contractor and keep everyone updated.
- 02 · Boundary reached
Pause.
When cost, responsibility or authority is unclear, the case stops at the exact decision instead of silently moving forward.
- 03 · Judgment required
Hand over.
Danger, conflicting evidence, sensitive context or a request for a person goes straight to the responsible manager with the case prepared.
Product
What is Austi?
Austi is an AI maintenance coordinator for property managers and multi-property landlords. It receives repair reports, gathers the details, follows the owner’s operating policies, coordinates an approved contractor and keeps the case moving until the work is recorded as complete.
What maintenance work does Austi handle?
The closed alpha covers the work around a repair: receiving the report, asking follow-up questions, assessing urgency, checking policy, requesting approval when needed, contacting contractors, scheduling access, sending updates, following up and recording the outcome.
Does Austi handle leasing, rent collection or inspections?
Not in the current alpha. Austi is focused on maintenance first. Leasing, rent collection, inspections and broader tenant support are planned for later.
How can tenants report a problem?
Reports can arrive by phone, email, WhatsApp, SMS or web chat. Messages from each channel stay attached to the same maintenance case.
How it works
How much can Austi do without approval?
Within the maintenance workflow, Austi can carry out any action covered by policies set by the property owner. Those policies define urgency, responsibility, approval limits, contractor choices and the points where a manager must decide.
Can we keep our existing contractors?
Yes. Austi works only with your existing contractor network. You choose the approved contractors for each property and trade.
What happens when a case falls outside our policy?
The agent automatically notifies the manager, shares the information collected so far and waits for a decision. Work resumes once the manager gives direction.
How does Austi handle emergencies?
Emergency reports follow the escalation policy set by the property owner. When the situation requires a decision outside Austi’s approved actions, the manager is notified automatically and the agent waits for direction.
Does Austi replace our PMS?
No. Your PMS remains the source of truth. During the alpha, we are working with operators to decide which integrations and write-back workflows matter first, so we do not claim compatibility with named platforms yet.
What does Austi record?
Reports, messages, policy checks, approvals, contractor responses, appointments and outcomes stay attached to the maintenance case. The final record is prepared for your PMS; how it is written back depends on your setup and the integrations chosen during the alpha.
Availability
Who is Austi for?
The current alpha is designed for property managers and multi-property landlords in Lithuania and Poland.
Is Austi available today?
The product is in closed alpha while we continue product and workflow discovery. There is no public self-service product or published pricing yet. Contact us to discuss your maintenance process and whether alpha testing is a fit.
How is tenant and property data handled?
Because the product is still in closed alpha, we do not make production security or compliance claims. Contact us to discuss how data would be handled for a specific alpha test.
What happens in the first conversation?
We review real maintenance cases from your portfolio and learn how your team handles reports, approvals, contractors, exceptions and PMS records. Contact us to arrange a conversation.